Terms and Conditions of Carriage
Agreed Price
The Agreed Price is the price to be paid for the journey as agreed between Country Manor Limousines Ltd and the customer. The times, route and other details of the journey are stipulated on the Booking Confirmation. Any requests to modify any of these details should be made to us at least a week in advance of the date of travel and we will endeavour to accommodate minor changes to the customer's requirement, subject to our ability to do so. Please ensure all details are correct before signing and returning a copy of the Booking Confirmation form.
The Agreed Price is the price to be paid for the journey as agreed between Country Manor Limousines Ltd and the customer. The times, route and other details of the journey are stipulated on the Booking Confirmation. Any requests to modify any of these details should be made to us at least a week in advance of the date of travel and we will endeavour to accommodate minor changes to the customer's requirement, subject to our ability to do so. Please ensure all details are correct before signing and returning a copy of the Booking Confirmation form.
Hire type
The route taken will be at the discretion of the Chauffeur on the day unless previously stipulated. We do reserve the right to change an agreed route should road conditions dictate it.
All limousines are restricted by law to a maximum of 8 passengers and under no circumstances are we allowed to carry more. We operate a no smoking policy. Country Manor Limousines Ltd and its Chauffeurs reserve the right to refuse carriage to any person found smoking in the vehicle. No illegal drugs are to be carried or used whilst in the vehicles. Country Manor Limousines Ltd and its Chauffeurs reserve the right to refuse carriage to any person found to be using or carrying prohibited substances.
No alcohol is to be served to persons under the age of 18 and proof of identity may be required. No food to be consumed in the car unless previously agreed. Country Manor Limousines Ltd and its Chauffeurs reserve the right to refuse carriage to any person fighting or behaving in a violent or abusive manner. We offer a range of hire options, including a pick-up and return service, a one-way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires. Journeys will commence only if full payment has been received.
The route taken will be at the discretion of the Chauffeur on the day unless previously stipulated. We do reserve the right to change an agreed route should road conditions dictate it.
All limousines are restricted by law to a maximum of 8 passengers and under no circumstances are we allowed to carry more. We operate a no smoking policy. Country Manor Limousines Ltd and its Chauffeurs reserve the right to refuse carriage to any person found smoking in the vehicle. No illegal drugs are to be carried or used whilst in the vehicles. Country Manor Limousines Ltd and its Chauffeurs reserve the right to refuse carriage to any person found to be using or carrying prohibited substances.
No alcohol is to be served to persons under the age of 18 and proof of identity may be required. No food to be consumed in the car unless previously agreed. Country Manor Limousines Ltd and its Chauffeurs reserve the right to refuse carriage to any person fighting or behaving in a violent or abusive manner. We offer a range of hire options, including a pick-up and return service, a one-way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires. Journeys will commence only if full payment has been received.
Payment
All bookings are confirmed by the payment in advance of a non-refundable deposit. The Balance Due is the amount outstanding net of any deposit paid. The balance is due for payment two weeks prior to the event, unless otherwise agreed by Country Manor Limousines Limited. We do not accept cheques, debit cards, credit cards or foreign currency as final payment on the day of hire unless agreed in advance. Settlement of the Agreed Price in advance by cheque or electronic transfer must allow adequate time for funds to be cleared before the date of travel.
All bookings are confirmed by the payment in advance of a non-refundable deposit. The Balance Due is the amount outstanding net of any deposit paid. The balance is due for payment two weeks prior to the event, unless otherwise agreed by Country Manor Limousines Limited. We do not accept cheques, debit cards, credit cards or foreign currency as final payment on the day of hire unless agreed in advance. Settlement of the Agreed Price in advance by cheque or electronic transfer must allow adequate time for funds to be cleared before the date of travel.
Additional charges
a) Overtime
The hire agreement between us includes specified pick up and return times and/or duration of hire. Adhering to these times forms an integral part of our operation. Where these times are not adhered to, we may incur additional cost or risk disappointing other customers. For that reason, we reserve the right to levy additional charges should the times agreed between us not be adhered to by the customer. The overtime rate that will be charged is as specified below. Rates are for each hour or part thereof.
a) Overtime
The hire agreement between us includes specified pick up and return times and/or duration of hire. Adhering to these times forms an integral part of our operation. Where these times are not adhered to, we may incur additional cost or risk disappointing other customers. For that reason, we reserve the right to levy additional charges should the times agreed between us not be adhered to by the customer. The overtime rate that will be charged is as specified below. Rates are for each hour or part thereof.
Vehicle type and Overtime rate Per hour
Executive Saloon Car (4 Passengers) £40
Lincoln Towncar - Stretch Limousine (8 Passengers) £65
Executive Saloon Car (4 Passengers) £40
Lincoln Towncar - Stretch Limousine (8 Passengers) £65
Payment of all overtime charges must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of hire (unless agreed in advance with the chauffeur). In the event that payment of overtime charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid.
b) Damages
We reserve the right to charge the customer a minimum of £100 for any damage to or soiling of the limousine or any of its equipment caused by you or members of your party. Payment of the minimum damage charge must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of hire. In the event that payment of damage-related charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Where the cost of rectification or repair may, in the view of the Chauffeur, exceed £100, the minimum charge will be made by the method described above and a further amount invoiced to the customer to reflect the cost of restoring the vehicle to its previous condition. Should we be unable to use the vehicle due to damage caused we reserve the right to charge for loss of use.
We reserve the right to charge the customer a minimum of £100 for any damage to or soiling of the limousine or any of its equipment caused by you or members of your party. Payment of the minimum damage charge must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of hire. In the event that payment of damage-related charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Where the cost of rectification or repair may, in the view of the Chauffeur, exceed £100, the minimum charge will be made by the method described above and a further amount invoiced to the customer to reflect the cost of restoring the vehicle to its previous condition. Should we be unable to use the vehicle due to damage caused we reserve the right to charge for loss of use.
Cancellation of Booking
Our charges in the event of cancellations reflect our assessment of the likelihood of being able to re-hire the car following a cancellation. Charges vary by vehicle type and depend on how much notice we are given.
Our charges in the event of cancellations reflect our assessment of the likelihood of being able to re-hire the car following a cancellation. Charges vary by vehicle type and depend on how much notice we are given.
The table below specifies the charges that apply.
Vehicle type Cancellation notice where the full balance is due
Executive Saloon Car (4 Passengers) 1 week prior to hire date
Lincoln Towncar Super stretch Limousine (8 Passengers) 2 weeks prior to hire date
Executive Saloon Car (4 Passengers) 1 week prior to hire date
Lincoln Towncar Super stretch Limousine (8 Passengers) 2 weeks prior to hire date
Please note: All bookings are confirmed by a NON REFUNDABLE DEPOSIT
Airport pick-ups
Full flight details help us to give you punctual service. We will make reasonable attempts to monitor incoming flight times, but we are unable to access reliable information until shortly before scheduled arrival times. If your return flight is going to be delayed, you should make contact with Country Manor Limousines on 0845 017 0757 to notify us, so that we can adjust our schedules and rearrange Chauffeurs. We will endeavour to accommodate delayed flight times, but cannot be held liable should circumstances prevent us from being able to respond to changes. In the event that we are reasonably notified of delays, we reserve the right to make additional charges for subsequent collection.
Full flight details help us to give you punctual service. We will make reasonable attempts to monitor incoming flight times, but we are unable to access reliable information until shortly before scheduled arrival times. If your return flight is going to be delayed, you should make contact with Country Manor Limousines on 0845 017 0757 to notify us, so that we can adjust our schedules and rearrange Chauffeurs. We will endeavour to accommodate delayed flight times, but cannot be held liable should circumstances prevent us from being able to respond to changes. In the event that we are reasonably notified of delays, we reserve the right to make additional charges for subsequent collection.
To make detailed pick-up arrangements between you and your Chauffeur, please call Country Manor Limousines on 0845 017 0757 when you reach the Customs Hall.
Lost property
Country Manor Limousines Ltd takes no responsibility for the belongings of any member of a party, however we will make every effort to return any property left in our vehicles. Any costs incurred will be payable by the owner.
Country Manor Limousines Ltd takes no responsibility for the belongings of any member of a party, however we will make every effort to return any property left in our vehicles. Any costs incurred will be payable by the owner.
Breakdown
In the unlikely event of breakdown or the car being rendered unserviceable (for example, in the event of collision), we will use our best endeavours to provide a back-up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.
In the unlikely event of breakdown or the car being rendered unserviceable (for example, in the event of collision), we will use our best endeavours to provide a back-up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.
Grace Period
We always strive to arrive at pick-up points in advance of the times agreed. Very occasionally, events outside our control (for example, traffic congestion or bad weather) cause us to be late. In these circumstances, provided we arrive within 30 minutes of the scheduled time, this will be deemed to be within the terms of the agreement, in such cases, and if reasonably practical, we will endeavour to adjust the agreed booking times to make up for the delay, for example by adding a similar time at the end of the booking period.
We always strive to arrive at pick-up points in advance of the times agreed. Very occasionally, events outside our control (for example, traffic congestion or bad weather) cause us to be late. In these circumstances, provided we arrive within 30 minutes of the scheduled time, this will be deemed to be within the terms of the agreement, in such cases, and if reasonably practical, we will endeavour to adjust the agreed booking times to make up for the delay, for example by adding a similar time at the end of the booking period.
Any alterations by the customer to the agreed booking will be at the discretion of Country Manor Limousines Ltd.
Chauffeurs at taxi prices
